Refund policy

At Carvibe Store, we aim to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility Criteria

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be in its original packaging with all tags/labels attached
  • Proof of purchase (order confirmation or receipt) is required
  • The return request must be made within 3 of delivery

Items that do not meet these conditions may not be accepted for return.

2. Return Timeframe

Customers must request a return within 3 days of receiving their order. After this period, returns may not be accepted.

3. Refund Process & Timing

Once we receive and inspect your returned item:

  • You will be notified about the approval or rejection of your refund
  • If approved, your refund will be processed within 7 Working Days
  • Refunds will be issued to your original payment method

Please note that processing times may vary depending on your bank or payment provider.

4. Exchange Options

We also offer exchanges in the following cases:

  • Wrong size or variant received
  • Product damage during shipping
  • Availability of requested replacement item

To request an exchange, contact us within the return timeframe.

5. Damaged or Defective Products

If you receive a damaged or defective item:

  • Contact us immediately at 
  • Provide clear photos or videos of the issue
  • We will arrange a replacement or full refund at no extra cost

We take quality seriously and will resolve such issues quickly.

6. Non-Returnable Items

Certain items cannot be returned, including:

  • Items marked as final sale or clearance
  • Gift cards or promotional vouchers
  • Products that show signs of use or damage caused by the customer
  • Customized or personalized items (if applicable)

7. Return Shipping Costs

  • If the return is due to our error (wrong or defective item), we will cover return shipping costs
  • If the return is due to customer preference (size, change of mind, etc.), the customer will be responsible for return shipping costs

We recommend using a trackable shipping service for all returns.